Property management
Maintenance calls, leasing inquiries, lease abstraction and owner reporting, automated.
- Maintenance calls and work orders
- Leasing inquiries and showings
- Application file checks
AI for logistics and freight operations
The paperwork and status traffic around every load, handled in your TMS, so your reps spend their day covering freight and working exceptions.
Logistics · workflows
Illustrative- Running
Rate confirmation intake
Document intelligence
- Running
BOL and POD capture
Document intelligence
- Waiting for approval
Carrier invoice audit
Finance operations
- Running
Shipment status replies
Customer support
- Running
Check calls
Voice agents
- Review queue · 2
Carrier onboarding packets
Workflow automation
How can AI be used in logistics?
In freight brokerage, 3PL and carrier operations, AI handles the paperwork and status traffic around each load: reading rate confirmations into the TMS, capturing BOLs and PODs, auditing carrier invoices against the rate con, answering “where is my load?” emails, making check calls and checking carrier onboarding packets. Reps keep covering freight and working exceptions.
Where the hours go today
The work we hear about most from logistics teams.
Status requests fill the inbox
Shippers and consignees email and call asking where a load is. Reps look it up in the TMS or the tracking app, check with the driver, and reply by hand, many times a day.
Billing waits on paperwork
A load cannot be invoiced until the POD and BOL are in. They arrive as phone photos, faxes and email attachments in different formats, and someone has to find, check and attach each one.
Carrier invoices do not match the rate con
Detention, lumper, layover and TONU charges show up on invoices with or without receipts. Checking each one against the rate confirmation and the shipment record is slow, and overpayments slip through.
Onboarding and fraud checks take time
New carriers send packets with W-9s, insurance certificates and authority details. Verifying them, watching for changed contact or bank details, and keeping files current competes with covering freight.
Workflows we automate
Each one built around your current tools and rules, with your team approving the steps you choose.
Rate confirmation intake
Rate confirmations and tenders from email are read, and pickup and delivery details, references, rates and accessorial terms are extracted and used to create or update the load in your TMS. Fields that do not match the tender go to a rep.
BOL and POD capture
Bills of lading and proofs of delivery are collected from email, driver uploads and fax, matched to the right load, checked for signatures, dates and noted exceptions such as shortages or damage, and attached to the record so billing can be released.
Carrier invoice audit
Carrier invoices are matched to the rate confirmation and the shipment record. Linehaul, fuel and accessorials are checked against agreed terms and supporting documents, and differences are sent to your team with the reason before approval.
Shipment status replies
"Where is my load?" emails are answered from your TMS and tracking data with the latest location, ETA and any reported delay. When the data is stale or missing, the request goes to the rep who owns the load.
Check calls
A voice agent calls drivers or dispatchers for status at the points you set, records location, ETA and issues in the TMS, and alerts the rep when a load is running late or a driver reports a problem.
Carrier onboarding packets
Onboarding documents are collected, checked for completeness, and compared against public authority and insurance records. A complete file goes to your carrier team for approval, with any mismatches listed.
Safeguards for logistics
- Carrier bank-detail changes are verified by calling back on the contact details from the onboarding record, outside the email thread that requested the change, before any payment details are updated.
- Carrier identity checks before tender: authority, insurance and contact details are compared against the onboarding file and public records, and mismatches are flagged to your team as possible double brokering.
- Accessorial approval thresholds: detention, lumper and layover charges need matching evidence, and amounts above your limits wait for a named approver.
- Status replies use only current tracking or check-call data. When there is no recent location, the reply says so and the load goes to the owning rep.
Connects to the tools you use
Including tools like these, and anything else with an API.
- McLeod
- MercuryGate
- Turvo
- Samsara
- Motive
- DAT
- Truckstop
- QuickBooks
Questions from logistics teams
How is pricing structured?
It depends on the workflows, load and document volume, and the systems involved. We usually start with a fixed-fee audit of one workflow, such as POD capture or carrier invoice audit, which ends with a build plan and a fixed price. Running the system afterwards is a monthly fee.
Does it work with our TMS?
We connect to McLeod, MercuryGate, Turvo and other TMS platforms through their APIs or EDI where available, and use controlled browser automation where they are not. We confirm what your setup allows during the audit, before quoting.
How accurate is it on handwritten or faxed PODs?
Accuracy depends on the quality of your documents, so we measure it on a sample of your own BOLs and PODs before launch. Fields the model is unsure about, such as a faint signature or a handwritten exception note, go to a reviewer with the image shown alongside.
Can it handle status requests at night and on weekends?
Yes. Email replies and check calls run at any hour, using your tracking data. Anything that needs a decision, such as a missed appointment or a load at risk, goes to your on-call person by the escalation rules you set.
How is our rate and customer data protected?
Agents get only the access each task needs, and every action is logged. Customer rates are kept separate from carrier-facing messages. Your data is not used to train models for other clients, and we can deploy in your own cloud account if required.
Will AI take freight brokers’ jobs?
It takes the parts of the job that are typing and chasing: rate con entry, POD collection, status replies and invoice checks. Covering freight, negotiating with carriers and handling a load that goes wrong still need a broker, and those are the hours this frees up.
Can it audit freight invoices?
Yes. Carrier invoices are matched to the rate confirmation and shipment record, and linehaul, fuel, detention, lumper and TONU charges are checked against agreed terms and receipts. Differences go to your team with the reason before anything is approved for payment.
Other industries
Professional services
Client intake, document collection, engagement letters, deadlines and billing, automated.
- Client and matter intake
- Document collection
- Engagement letters
Tell us which logistics workflow costs you the most time.
A 30-minute call with an engineer. You will leave knowing what a system could do for that workflow and what it would take to build.
What happens next
- 1
Strategy call
We learn how the workflow runs today and what a good outcome would be.
- 2
Workflow audit
We map the process and measure where a system would save the most time.
- 3
Proposal
A written scope, timeline and fixed price for your first system. No obligation to build.