PROPTURE, system 02
Property operations platform
Runs property operations, with voice agents on the phones.
- Replaces
- Front-desk calls and maintenance coordination
AI for property management companies
Maintenance calls answered and logged as work orders, leasing inquiries answered while the prospect is still interested, and month-end paperwork prepared for your team to approve.
Property management · workflows
Illustrative- Running
Maintenance calls and work orders
Voice agents
- Running
Leasing inquiries and showings
Customer support
- Waiting for approval
Application file checks
Document intelligence
- Running
Lease abstraction
Document intelligence
- Running
Vendor invoices
Finance operations
- Review queue · 2
Owner reporting
Reporting and data
How is AI used in property management?
Property managers use AI for the high-volume admin around each unit: answering maintenance calls day and night and opening work orders, replying to leasing inquiries from current availability, checking application files, abstracting leases, matching vendor invoices to work orders and drafting owner reports. It works inside AppFolio, Buildium or Yardi, and your team approves the decisions.
Where the hours go today
The work we hear about most from property management teams.
The phones do not stop at 5 p.m.
Residents call about leaks, lockouts and broken heat at night and on weekends. An answering service takes a message, the on-call manager gets woken up for a dripping tap, and a real emergency can wait behind it.
Work orders start as voicemails and texts
Requests arrive by phone, text, email and the resident portal. Someone retypes each one into the property management system, chases the resident for photos and access times, then calls a vendor.
Leasing inquiries go cold
Prospects ask about availability, pet policy and move-in costs from listing sites at all hours. By the time a leasing agent replies the next morning, many have booked a showing somewhere else.
Month-end is assembled by hand
Vendor invoices are keyed into the accounting system, matched to work orders and coded to the right property, then owner statements and commentary are put together from exports.
Workflows we automate
Each one built around your current tools and rules, with your team approving the steps you choose.
Maintenance calls and work orders
A voice agent answers resident calls day and night, identifies the unit, asks the right questions for the issue type, collects photos and access windows by text, and opens the work order in your system. Emergencies follow your escalation rules; routine requests wait for business hours.
Leasing inquiries and showings
Inquiries from listing sites, your website and email are answered from your current availability, pricing and policies. Prospects can book a showing into an agent’s calendar, and every conversation is logged against the lead.
Application file checks
Pay stubs, IDs, bank statements and references are collected, checked for completeness and legibility, and matched to the application. Your leasing team sees a complete file with gaps listed. Approval decisions stay with your team and your screening criteria.
Lease abstraction
Leases and amendments are read and the terms you track (rent, escalations, renewal options, CAM and recovery clauses, notice dates) are extracted with a link back to the clause. Uncertain fields go to a reviewer before anything is written to your records.
Vendor invoices
Invoices from vendors and contractors are captured from email, matched to the work order and property, checked against agreed rates or not-to-exceed amounts, and routed for approval before they are posted as bills.
Owner reporting
Monthly owner packages are assembled from your property management and accounting data, with a short written summary of occupancy, maintenance spend and notable items. A property manager reviews each package before it goes out.
Safeguards for property management
- Fair-housing-safe scripts: leasing replies and voice prompts are written from your approved language, apply the same criteria to every prospect, and avoid steering or questions about protected characteristics. Your team approves the scripts before launch.
- Emergency triage rules you define: which issues page the on-call manager, which dispatch a vendor directly, and when a caller is told to contact emergency services or the utility first.
- Vendor payment controls: bank-detail changes on a vendor record are verified with the vendor through a known contact before any update, and invoices above your thresholds wait for a named approver.
- Applicant data handling: IDs, pay stubs and bank statements are stored with restricted access and kept or deleted according to your retention policy.
Connects to the tools you use
Including tools like these, and anything else with an API.
- AppFolio
- Buildium
- Yardi
- Rent Manager
- Entrata
- RealPage
- Propertyware
- QuickBooks
Built on a system we already run
Your project starts from architecture that is in production today.
Your workflow
A system designed for the function you want to automate next, built on the same architecture as the ones above.
Discuss your workflow
Questions from property management teams
How is pricing structured for a property management company?
It depends on the workflows, the number of properties and call or document volume. Most companies start with a fixed-fee workflow audit on one workflow, such as maintenance calls, which ends with a build plan and a fixed price. Running the system after launch is a monthly fee.
Does it work with AppFolio, Buildium or Yardi?
We integrate through each platform’s API where one is available to you, and use controlled browser automation for steps that have no API, with the same logging and permissions. We confirm what your specific plan allows during the audit, before quoting.
How does the voice agent know what counts as an emergency?
You define the rules: for example, active water leaks, no heat in cold weather, gas smells, lockouts and security issues. The agent asks follow-up questions to classify the call, and when it is unsure it treats the call as urgent and escalates. We test the rules on recorded or scripted calls before launch.
Who gets called at 2 a.m.?
Whoever your on-call schedule says. The agent pages the on-call person with a summary and the resident’s details, can dispatch an approved emergency vendor if you allow it, and logs everything to the work order. Routine requests are logged and wait for the morning.
What happens to resident and applicant data?
It stays in your systems and in an environment we manage for you, with access limited to the agents and people who need it. It is not used to train models for other clients. Retention follows your policy.
Is AI going to take over property management?
It takes over intake and paperwork: answering routine calls, logging work orders, chasing documents and keying invoices. Residents, owners and vendors still need a person for judgment calls, disputes and anything involving someone’s home. Your managers spend less time on the phone and more on the portfolio.
Is this AI property management software?
It is a set of AI workflows that run inside the property management software you already use, so there is no new platform to migrate to. Records, work orders and ledgers stay in AppFolio, Buildium, Yardi or Rent Manager.
Other industries
Logistics
Rate confirmations, BOLs, PODs, carrier invoices and status updates, handled in your TMS.
- Rate confirmation intake
- BOL and POD capture
- Carrier invoice audit
Professional services
Client intake, document collection, engagement letters, deadlines and billing, automated.
- Client and matter intake
- Document collection
- Engagement letters
Tell us which property management workflow costs you the most time.
A 30-minute call with an engineer. You will leave knowing what a system could do for that workflow and what it would take to build.
What happens next
- 1
Strategy call
We learn how the workflow runs today and what a good outcome would be.
- 2
Workflow audit
We map the process and measure where a system would save the most time.
- 3
Proposal
A written scope, timeline and fixed price for your first system. No obligation to build.