An AI receptionist that answers, books and routes your calls

There are two parts: a one-off setup for call flows, the knowledge sheet, integrations and testing, and a monthly running cost driven mostly by call minutes and phone-line fees. A receptionist that answers questions and takes messages costs less to set up than one that books into your scheduling system. We give a fixed setup price after reviewing your call types.

It fits best when you miss calls because staff are with customers or the office is closed, and when most calls are routine: bookings, opening hours, prices you publish, directions, order or appointment status. If most of your calls are complex sales conversations or complaints, a person is still the better first answer, and we will tell you so.

A human answering service takes a message and passes it on. An AI phone answering service can also act: check availability and book, look up an appointment, send a confirmation text and log the call in your CRM. It answers several calls at once, so busy hours don’t create a hold queue. A distressed caller is better served by an experienced person, which is why urgent and sensitive calls transfer.

An AI phone receptionist handles calls that come in: it answers, books and routes. An AI appointment setter works outbound, calling people who asked to hear from you, such as a demo request, to book a meeting. The booking logic is similar, but outbound calls carry consent and disclosure rules that inbound calls don’t, so we treat them as a separate build. Our guide on outbound calling covers where the lines sit.

You set the rules: which issues transfer straight to staff, which page your on-call number after hours, and which become a callback task. When the knowledge sheet doesn’t cover a question, it doesn’t guess. It says someone will call back, takes the details and flags the message.

Yes. It introduces itself as your virtual assistant and announces call recording. Recording-consent rules differ by state and country, so we set the disclosure for where you and your callers are.

In most cases, yes. You keep your number and forward calls to the receptionist, from all calls to overflow and after-hours only. It books into Google Calendar, Outlook, Calendly or a scheduling system with an API, and we confirm your setup before quoting.

It uses current neural voices with natural turn-taking and introduces itself as a virtual assistant. You can hear two sample calls on our AI voice agents page, and we tune the greeting, pace and wording to your business before launch.